Live Stream Management

A dynamic mobile interface that improves and evolves the live stream managing space on Twitch. My goal is to create a seamless integration of mobile streaming tools that improve the live managing experience.

Full Case Study Upon Request

Timeline

5 months (MVP)

Role

End-to-end Design Lead (Strategy, UX/UI, Interaction, Workshops, Prototyping, Research)

Team

Trevor (PM), Dennis (Dev), Michelle (Dev), Casey (Researcher), Ryan (Data Scientist), Viviane (GTM)

What’s Twitch?

Worlds leading live-streaming website and app that lets millions of users watch and broadcast long form video.

140 million monthly active users

6.9 million active streamers worldwide

1-20 moderators per channel

Problem

Understanding the why before the how.

Twitch has built 50+ tools (and counting) to manage live streams on web, but the experience is fragmented—especially on mobile, where many tools are either underused or missing. Over time, similar systems were built repeatedly for different users, creating redundancy and a complex, inefficient tool ecosystem.

Recognizing this gap, I saw a major opportunity to unify the mobile experience by consolidating tools into a single system—one that could support both the shared and unique needs of all our users who manage live streams.

Discovery

Aligned and defined the MVP based on reliability, efficiency, and user satisfaction.

I gathered the team into a XFN workshop where we:

🎯 Prioritized and re-aligned on insights

🚀 Defined what we need vs. what we want

✨ Leveraged emerging tech

Together, we defined the MVP to key features based on data, key insights and priorities:

  • Stream must be visible at all times (I mean, what’s Twitch without the stream?)

  • 3 essential stream features (e.g. chat)

  • 2 essential safety features (e.g. detection tools)

  • Must have feature notifications

  • Must be scalable

  • Must be accessible

  • Must be a11y friendly

  • Must be Interactive & modular

Usability Research

Identified refinements.

Casey and I built a research study plan centered around my research hypothesis:

If we create a modular layout on mobile, then managing streams will be more efficient and personalized. Creators and Moderators will find it a reliable product.

Common pain points

Iconography was misleading

Users were not expecting that certain panels were certain features

Different priorities

Seeing the stream was less of a priority to creators than they were to moderators

Final Design

Shipped.

As a creator or moderator managing live streams, I can…

  • Access and understand the interface easily

  • Add the tools I want

  • Remove the tools I don’t want

  • Resize panels when I want

  • Reposition panels how and when I want

As a Creator or Moderator, I can resize panels when I want

As a Moderator or Creator, I can position panels how and when I want

Impact

61%

⬆️

Creator and Moderator adoption

55%

Frequency Rate

48%

Retention

6%

⬆️

Suspended harassment